FAQ

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Do I need to be at home when the estimate is given?
A. No, in fact it is difficult to provide a time as to when we will be out to provide the estimate. Our technicians route the estimates into their daily work to be as efficient as possible. It is this efficiency that keeps our value to you high and our costs low. We will measure your lawn and take good notes about what make your lawn unique, then we’ll get back with you at a time most convenient for you.

If I decide to use The Grass is Greener for my lawn care service, how will our relationship work?
A. We value our relationship with you! Our goal is simply to help your lawn be the best it can be. If you have any concerns, please contact us immediately so we can address any issues in a timely manner. After all, you are our customer and we take that very seriously! If you decide to hire us as your lawn care service provider, please understand that depending on the current condition of your lawn, it could take up to a full year to see the results we both desire. If you have a Tall Fescue lawn, we cannot overstate the importance of fall aeration and over-seeding; you will be contacted in August to offer seeding services. Our service is ongoing from season to season. Call our office @ 423.704.2362 for any changes to your service, or to inactivate your service.

What are my payment options?
A. We want to be clear about our payment options and expectations. When beginning your service, we will ask for your credit or debit card information for the first application as well as for ongoing payment of your normal lawn care applications. Each application will be charged to your card as the service is completed. Please provide an email address for receipts. We understand that not everyone uses credit cards, so if you only use checks, we ask for the first payment in advance. After your initial service, invoices are due upon receipt. If the invoice is not paid within 14 days, you will receive a reminder. After 30 days, service to your lawn will be interrupted, and your account will be placed on credit hold. At this point, we would require a credit card on file to continue our relationship. If you activate service with us in January or February, you may pre-pay for your lawn care program for the year to receive a 5% discount.

How long after a treatment should I wait before mowing?
A. The best answer is to wait as long as possible before mowing, especially for your spring applications. If you mowed immediately after the treatment, you would actually be cutting the weed control off the weeds. So, please wait at least 24-48 hours after your treatment to mow your lawn.

How does rain affect an application?
A. Fertilizer and crabgrass preventer need to be watered into the soil in order to become effective. The broadleaf weed control must dry on the plant in order to become water-fast, meaning that it cannot be washed off. It usually takes less than an hour to dry.

Why should I not seed my fescue lawn in the spring time?
A. First, home owners should seed a fescue lawn in the fall because after the seed germinates the root system has nine months to grow and develop before the harsh weather of summer arrives. The success of the plant is determined on how well the root system has developed. A weak shallow root system is set up for failure during hot summers that are prone to long dry periods. If the lawn is seeded in the spring the root system only has 6 to 8 weeks to develop before the heat arrives. We are in agreement with the University of Tennessee and the State of Tennessee Department of Agriculture as to the preferred season for seeding. Secondly, on most lawns we are applying a crabgrass preventer. This crabgrass preventer does not distinguish between a crabgrass seed and a tall fescue seed, it prevents both from germinating. This crabgrass prevention will be intact all season, until late summer. If the protection breaks down at any point during the spring or summer you will experience crabgrass and weeds. Prevention is by far the most effective method for controlling crabgrass.

Why do I see more weeds in my lawn at the end of the summer or early fall?
A. The crabgrass barrier or preventer is designed to break down in the late summer, and in fact in must break down before your lawn can be aerated and over seeded in the fall. Once the barrier breaks down you may see more weed activity in the lawn for a short period, but rest assured they will be gone soon as we experience the cool nights of fall. Aeration and over seeding is one of the most important things you can do for your lawn.

Lawn Treatment | Chattanooga, TN
Cleveland, Dayton, Dalton, Ringgold, Signal Mountain, Ooltewah and Soddy-Daisy
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